FREE SHIPPING ON ALL ORDERS
RETURNS & REFUNDS
1. Your right of withdrawal
Consumers buying clothing online generally have the right to withdraw from their purchase within 14 days without giving a reason. This is a statutory right and does not require our approval.
The withdrawal period normally begins on the day after you, or someone you have designated other than the carrier, receives the goods. If an order is delivered in separate parcels, the period generally begins after the final item or parcel is received.
2. How to withdraw
Before the 14-day period ends, you can send us a clear statement saying that you wish to withdraw from your purchase. Email info@tavorexalin.com or write to:
Y.R.K.K. Mode — Tavorexalin
Ary Schefferstraat 127
2597 VR 's-Gravenhage
Netherlands
You can also use any withdrawal or cancellation function offered on tavorexalin.com. The optional model withdrawal form is provided below. Using the model form is not required if your message otherwise makes your decision clear.
Please provide enough order information for us to identify your purchase. We will acknowledge an electronic withdrawal request in an appropriate way. You do not have to give a reason for withdrawing.
3. Sending goods back
After notifying us of a valid withdrawal, you must return or hand over the goods without undue delay and, in any event, no later than 14 days after sending your withdrawal notice. The deadline is met if you dispatch the goods before that 14-day period expires.
Please contact info@tavorexalin.com for the correct parcel-return instructions and delivery destination. The registered visiting address above is provided for business correspondence; it is not a confirmed parcel-return warehouse. Getting return instructions should not be treated as a requirement to obtain permission to exercise your legal right of withdrawal.
Please take reasonable care when packing the goods so that they are not unnecessarily damaged in transit. You may examine clothing as you would reasonably be able to do in a physical shop. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and fit of the item.
4. Return delivery costs
For a standard change-of-mind withdrawal, you are responsible for direct return shipping costs only if this was clearly disclosed before you placed your order and applicable law permits it. Otherwise, the costs are handled as required by law. Return costs for faulty, incorrectly supplied, or non-conforming goods are handled separately under your statutory rights and are not automatically charged to you.
5. Refund amount and timing
If you withdraw from the entire purchase, we will reimburse the payments received for the relevant goods, including the cost of the least expensive standard delivery method that was offered for the order. Extra delivery costs caused by choosing a more expensive delivery option do not have to be refunded where the law allows. For partial returns, the refund of the original delivery charge depends on the circumstances and applicable law.
We will issue a refund without undue delay and within 14 days after receiving your withdrawal notice, but for a sale of goods we may wait until the goods are received back or you provide evidence that they have been sent back, whichever occurs first. Unless you expressly agree otherwise, refunds are made using the same payment method used for the original transaction. No refund-processing fee will be charged for exercising the statutory right of withdrawal.
6. Exceptions
The right of withdrawal may not apply to certain goods covered by statutory exceptions, such as items made to a customer's individual specifications or clearly personalised items. An exception only applies when its legal conditions are satisfied and the customer was properly informed. Ordinary clothing is not excluded from the right of withdrawal simply because it has been tried on in a reasonable way.
7. Faulty, incorrect, or non-conforming products
If your product is damaged, not as described, incomplete, or otherwise does not meet the sales contract, contact info@tavorexalin.com and explain the problem. These situations are covered by statutory consumer rights, which are separate from the 14-day change-of-mind right.
Depending on the circumstances and the law, the appropriate solution may be repair, replacement, a reduction in the price, or a refund. We will cover the costs that applicable law requires the seller to cover. The Netherlands does not apply one fixed statutory guarantee period to every product; the nature of the item and what the consumer can reasonably expect are relevant.
8. Questions and complaints
For help with withdrawals, refunds, or a defective item, contact:
Email: info@tavorexalin.com
Phone: +31 6 8442 9036
9. Optional model withdrawal form
You may use the following form to notify us of withdrawal, but you do not have to use it. This form is for a consumer to complete and send; the blank lines below are for the consumer's own information.
To:
Y.R.K.K. Mode — Tavorexalin
Ary Schefferstraat 127, 2597 VR 's-Gravenhage, Netherlands
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Goods: ______________________________________________
Order number, if known: ______________________________
Ordered on: __________________________________________
Received on: _________________________________________
Consumer name: _______________________________________
Consumer address: ____________________________________
Date: ________________________________________________
Consumer signature (only for a paper form): __________